Terms & Conditions

1. Booking agreement

A booking becomes confirmed when Destinacion.al issues written confirmation and any stated deposit or payment requirement has been met. The person making the booking confirms that they are authorised to act for all travellers included in it.

2. Accurate traveller information

Travellers are responsible for providing correct names, contact details, arrival information, group size, relevant health or mobility requirements and any other information reasonably needed to operate the service safely.

3. Prices and payments

Prices and included services are those stated in the applicable tour page, quotation or confirmation. Bank, card, exchange-rate or third-party transaction fees may be outside the quoted price unless expressly included. Any outstanding balance must be paid by the date shown in the confirmation.

4. Changes and cancellations by the traveller

Requests to change or cancel a booking must be made in writing. The applicable refund or change terms are those supplied with the booking. Costs already committed to accommodation, transport, guides, tickets or other partners may be non-refundable.

5. Changes by Destinacion.al

Routes, timings and activities may be adjusted when reasonably necessary because of weather, road conditions, safety, closures, availability or circumstances outside our control. Where a material service cannot be provided, we will seek a reasonable alternative appropriate to the booking.

6. Safety and participation

• Travellers must follow reasonable safety instructions from guides, drivers and activity providers.
• Each traveller is responsible for choosing activities suitable for their health, fitness and experience.
• Unsafe, abusive or seriously disruptive conduct may result in removal from an activity without a refund for unused services.

7. Travel documents and insurance

Travellers are responsible for passports, visas, entry requirements and any documents required for their journey. Appropriate travel insurance—including medical treatment, cancellation, personal belongings and planned activities—is strongly recommended.

8. Third-party services

Accommodation, restaurants, activity operators, ferries and other services may be supplied by independent partners. We take reasonable care in selecting and coordinating partners, while their own operational terms and lawful responsibilities may also apply.

9. Personal belongings

Travellers remain responsible for passports, money, luggage, equipment and personal belongings unless loss or damage is directly caused by a failure for which Destinacion.al is legally responsible.

10. Complaints

Please raise a problem as soon as possible during the trip so there is a fair opportunity to address it. If it is not resolved, send the details in writing promptly after the service ends, including the booking reference and relevant evidence.

11. Privacy

Personal information is handled in accordance with our Privacy Policy.

12. Applicable law

These terms are governed by the applicable laws of the Republic of Albania, subject to any mandatory consumer protections that legally apply to the traveller.